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Players on Lucky Creek Casino will appreciate the fixed and thematic promotions up for grabs. Like mentioned earlier, this casino also gives bonuses and promises for a limited time.
These offers normally grant extra deposit credits and more free spins. Lucky Creek Casino has a decent number of casino games in its library. There are only a few game providers on board like Betsoft Gaming and Rival Gaming , and this fact may not appeal to some players.
The silver lining here, though, is that the games are not something players will easily find in other online casinos.
For instance, the slots and other games produced by Rival are not commonly found in other game libraries. This gives Lucky Creek the edge over the rest when it comes to unique games.
When it comes to the types of games available, there is something for everyone. Online slots with different layouts are among the options, alongside several variations of popular table games.
Players will find their favorite blackjack, roulette, and baccarat games, together with poker, keno, scratch cards, and video poker.
What is missing in this Bitcoin casino are provably fair crypto games like dice. Crypto dice remains popular for crypto players, and it will be a great tool to attract more players to use BTC.
Adding a sport betting section may also benefit Lucky Creek in the long run, especially now that online sports betting and even esports betting continue to grow.
Having several options for payments is always a big plus. Lucky Creek supports credit cards, e-wallets, and even cryptocurrency for both deposits and withdrawals.
The guarantee of fair gaming comes from the RNGs that the software providers use — they are tested and certified for fair gaming by well-known independent testing agencies.
Lucky Creek casino accepts payments in a number of currencies including:. Withdrawals take a little time compared to deposits.
However, once a withdrawal request is approved, some methods guarantee almost instant withdrawals. The casino has a detailed verification process to ensure all your credentials are above board and to prevent money laundering and other forms of criminal activity on its premises.
You have to provide scanned copies of the following documents to the casino:. At the time of withdrawal, the casino also e-mails you a Deposit Acceptance Agreement.
You must complete that agreement and return it to the casino for your withdrawal request to be processed. All withdrawals have a 2-day pending period and the casino processes all withdrawal requests within a day, once the pending period expires.
Ensure that you provide all the required documents on time, within 14 days or hours from making a withdrawal request. Lucky Creek looks great and offers a fabulous casino experience, despite a relatively compact game portfolio.
The interface is excellent and guarantees seamless navigation. There are fantastic promotions and great payment support: you are able to pay in Bitcoins as well!
Excellent customer support ensures you get responses to your queries in quick time. Please note: This casino does not accept players from France.
For more casinos that accept players from France , click here. Lucky Creek Casino. Start Playing on Lucky Creek Casino. Quick Navigation Bonus Codes Promotions Why Play at This Casino How to Register Redeeming Bonus Codes Software and Games Mobile Security and Fairness Banking Information Customer Support Claim your bonus.
So far so well conceived. Of course unlike a gambler itself, the theme here can only go so far as the website interior, and not the actual games.
Sticking with the home page, though, it has everything you need right at your fingertips. The games themselves are divided into pretty standard categories.
So we have Classic Slots, Video Slots, Table Games, Video Poker, and Other Games. That might not sound like loads, but these are far from shoddy or even average games, with enough bells, whistles, and themes to keep you on one choice for a good while.
Top marks on this factor then. The video poker options were strong too, Double Double Bonus and Deuces Wild are all time favorites and did not disappoint here.
It certainly did when we gave it a shot. We were drawn in by the promotion, but to be honest it would be hard to think of many negatives to say about it.
There are also regular tournaments taking place with additional bonus cash to be won on particular games at particular times.
Please Gamble Responsibly. Almost every business in the world now looks to reward loyalty in some way. Speaking of clearing bonuses, the playthrough requirements on Lucky Creek Casino are a very reasonable 40x the amount of your bonus.
However, not every casino game contributes equally toward the playthrough requirements on any given bonus promotion. The final clause that we felt was pretty important for new players to know is that new players are restricted from playing in any table games or video poker games while clearing a match bonus on any of their first three deposits.
This is a little bit absurd to expect people to deposit four times before they can even play blackjack, and they claim the power to void your withdrawal if you are a winner in these games.
There comes a time when everyone needs some help from the customer support department of the online casino that they are gambling on.
It appears that Lucky Creek is aware of this fact since they bothered to offer the three most popular customer support contact options that you will find in online casinos across the internet.
We set out to test the Live Chat feature first since that is usually the fastest and most convenient contact option, but after 3 minutes we received a message that said no operators were available and to leave a message.
We tried again later and we were greeted by a customer support representative in 4 minutes. After that, we sent a test email to their customer support team at support luckycreek.
We were greeted back with a response the next day, which is pretty normal for an email response time. Next, we tested the phone number listed on their website and we were greeted by a customer service representative in 40 seconds!
This is much faster than we expected, and we highly recommend using this option before any of the other contact options since it will be the quickest way to get an answer to your problems.
If the customer support team at Lucky Creek Casino cannot solve your problems, then your problem becomes a dispute after two weeks.
The terms and conditions state that you should notify the Genesys Club in writing as soon as possible when you have a dispute on your hands, but they do not provide any sort of mailing address.
Therefore, we suggest emailing them about your issue and if they still want a letter they can give you the address in an email message.
As a player from the U. Complaints on related Planet Casino Same management. Black points: 60 for this casino. After a player made a win, it turned out he was from a country restricted to play.
The player complained that he kept receiving emails from casino inviting him to play and informing him about the promotions, so the player started to play and won.
However, when he wanted to withdraw, he was informed that he couldn't do so because he comes from a country restricted to play. The player didn't understand why he was able to make a deposit and play if he was from a restricted country.
No reaction from the casino. Complaints on related Fone Casino Same management. Insufficient evidence from casino.
Declined payment. The customer won at the casino using a bonus code and wanted to withdraw their winnings but the casino declined this payment, stating that the customer had an account on the casino's sister site on which they had used a coupon already and that this breached their bonus terms.
When asked to provide evidence of a breach of terms, the casino didn't respond, thus this complaint is ruled for the customer.
Complaints on related Jackpot Wheel Casino Same management. Casino claimed that the player already received his winnings.
The player requested a withdrawal which later on, the casino claimed was paid out to him. On the other hand, the player claimed never receiving his winnings.
No other information is available after this. Complaints on related GrandBay Casino Same management. The player complained about the non-payment of money, but as the casino explained, she was inattentive while reading the bonus terms.
Casino repeatedly tried to explain this , and the player wouldn't listen. The player made four withdrawal requests and they all became delayed.
The casino claimed to have technical difficulties, but the player didn't feel like believing in that information.
Ever since then, there's no further information available and the complaint remains unsolved. The player wanted to withdraw his winnings that he had won with loyal points.
At first, everything went well and the Finance Department approved the withdrawal. However, the winnings have not reached the player.
The casino explained this by the fact that in the conditions it was written that the player couldn't withdraw more than if he won with loyal points.
However, for us, it is still a mystery why the player was not explained this immediately and why his winning was approved to withdraw first.
Complaints on related RoadHouse Reels Casino Same management. The player's winnings were canceled due to the non-payment of the deposit, of which the player was not notified.
After the player made a deposit, he was credited with a bonus and he accordingly continued to play. After winning, he asked for a withdrawal.
However, the player saw that his winnings were canceled. He turned to live chat, where he was informed that his winnings were canceled due to non-payment of the deposit.
Although from the beginning he did not report this. Complaints on related Mandarin Palace Casino Same management. Black points: 80 40 for this casino.
This was a usual case what the Americans may face when trying to cash out their checks. Mary was not able to cash out the check she had received.
She didn't follow the withdrawal instruction that she was given by the casino. Later on, they probably found another way to pay her and we consider this being likely paid.
The main problem is with the payments via bank for USA players that may cause the problem. There is no further information on this case available ever since.
Read more on: gamblinggrumbles. This particular case was strange as there was no evidence from any side, therefore hard to decide. The player complained he did not break any bonus rule.
However, the casino's opinion was different. The casino said every no deposit bonus could be used just once per IP address. Somehow the casino offered the same bonus for different casinos, the casino said the player used 3 times the bonus for one IP address.
The player said it was always for a different casino. It was hard to decide as there was no evidence and no such things in the terms. Complaints on related Treasure Mile Casino Same management.
The player didn't receive the full amount of requested withdrawal. There is no further information whether the player received rest of their money or not.
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