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Planet7 Casino Reviews Who is Planet 7 Casino? VideoPlanet7 Casino Review - hotelgildo.com Planet 7 Casino Review Planet 7 Casino launched in as part of several US-friendly casinos operated by the Ace Revenue Group. Game variety is great with over games to choose from including live dealer games, slots, roulette and blackjack, video poker, and all your other traditional casino game favorites.3,4/5. Die Auswahl an Bwin Casino Spielen ist klein gratis spins Maximale winst 45 moet spelen bij Playgrand Casino voordat je je geld kunt uitbetalen. Seneca Niagara Resort Symbol Casino - Adults Only — buchen Die ein einsamer Top-Hotel Einheit Pool; Kostenloses WLAN; Parkplatz inbegriffen; Klimaanlage; Barrie Boardwalk Bingo. Los Check-out. Planet 7 Casino also has yet to add live dealer games, which is disappointing for table game players. Planet 7 on mobile is also extremely easy to get into, supporting virtually every device with every game. Planet 7 Casino gained points in this online casino review for having fantastic customer support staff. The staff are available to help you 24/7, days a year and can be contacted via email or live chat. It’s worth noting, however, that live chat is reserved for members only. Our effort to bring you the most honest reviews of online casinos continues with our look at Planet 7 Casino. This casino has taken us on a roller coaster ride of emotions trying to determine if it is worthy of our players’ money. We have scoured the internet and our own top-secret insiders to bring you the most detailed review. Planet 7 Casino - Slow payout and withdrawal Have several withdrawals not processed for payout.2 are about 60 days old. I don't have a VIP contact i had one named Peter removed >that. Planet 7 Casino is a US friendly online casino that was established in by Ace Revenue Group. The casino is widely considered to be one of the worst online casinos in operation, as Ace Revenue has a reputation for ripping off players, slow payments, and capping player wins on deposit bonuses.
It's been almost a month since I requested my money. I wish I would have seen this article before depositing hundreds of dollars.
Janet Blackburn commented: 18 Apr This casino sucks on payouts. They make the process a pain in the rear.
Takes you forever for them to accept your I'd then on a dress verification,they give you many reasons they won't accept it, then freeze you out of the process and you can't go any further.
When you call them they don't answer. You are to lea e a message and they will call back. They never do. They do not respond to any emails.
Jeanette commented: 15 Apr Worse casino ever I won I withdraw then they cancel my withdraw saying that is not payable. I ask if they could credit my account with the winning they said no it has been cancel.
Dont waste your money there go to lucky red they do actually pay out what you win. ROBERT SNYDER commented: 29 Mar There is no chance of ever being paid.
That is not my primary concern. My concern is that I sent them all of the personal identity requested multiple times.
Why would they not be selling this on the black market? It's clearly a criminal enterprise. Kimberly j foster commented: 12 Mar I have played and and won lots of cash from this casino over the years.
They have always had payouts in Now 10 business days in approval process they state 7 to 10 another 10 business days in finance they state 7 to 10 , then sent to third party processor for payout after that, and I have always recieved the funds within 3 to 5 business days.
One time it did take 11 days to recieve. However this time on Feb. Was told it was sent to processor on 22nd of Feb. Been told there were delays with that batch, and to wait a few more days that was before March 4th.
STILL Waiting! I have been calling everyday talking to different vip reps and they just say finance tells them to tell players to be patient and their funds will arrive shortly.
They dont give numbers to talk with finance, or where its being sent from or what the processors name is.
Really getting concerned on this payout. I am about ready to send some money but your bad review gives me reason to pause.
Darn, I like playing on their site but I want my money when I win. I appreciate your input and I will probably play real money at another casino.
Would you recommend any? Thanks so Much for the review!! All The Best, Jim. Jaxon Oyler commented: 1 Feb I just wrote out a lengthy comment and I lost it so anyway this is just a short comment for now just to warn you and make you aware that this site is not legit I was given the run around I felt like I was lied to and mistrested.
I will write a more extensive comment later, here and tother sites or even apps such as FB to warn others of this terrible, dishonest and manipulative site.
My email address should be attached. Yeah please stay away from this place this site because they're very dishonest and they do have a lot of r negative eviews which if I would have known prior to signing up I definitely wouldn't of knowing I what I know now.
Again don't waste your time or money.. Then payment stopped. NEVER PLAY THIS SITE OR ANY OF THEIR OTHER SITES!!!!!!! Total scam!!!!!!!!!!!!!!!!!!
I am getting a fraction of my original deposit that I legit won on. PLease avoid!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Cesar commented: 21 Jan Has anyone here has been asked by Planet 7 casino to verify their info through the software called hooyu.
I am trying to collect my winnings but this seems a little concerning to me. Havent received all forms sent 4 times and more verification than they needed.
They won't return my emails, they don't return or answer my calls and the online chat keeps bullshitting me saying we will escalate your request.
Very very disgusted with them. Upset gambler commented: 26 Nov They have the slowest payout ever, when I asked why are the payouts so slow, when I can get payouts from other casinos in a few days 7 days tops.
Planter 7 told me the other casinos must be doing something illegal, they cant even lie properly. I would not waist my time with planet 7, it's all good until you want to them to send you YOUR money.
I gave them a few times and it has always been very frustrating, Im done. I still play with them frequently but haven't been able to win too much since.
They do like to take their time when you do win and I end up losing my winnings while I wait for all the "requirements" for withdrawals.
I am hoping as they get through growing pains their payouts will get faster. I requested a withdrawal last week and they asked me to verify my identity through a website called "hooyu".
Unfortunately I recently moved and didn't get my drivers licensed switched to my new address yet so they didn't approve me.
I do love their games more than any other company I have played. Thanks for your reviews. Are there any sites you have found to be more legit?
Thank you, Kim M. Nikkitta Horton commented: 22 Oct The toll free number that this casino gives you is not a working number.
Dano commented: 20 Oct They do not payout. Beware of this site. Lesson learned,,. Rhonda Lockwood commented: 16 Oct i have send all my documents that was required in and not received my money yet is this a scam?
David fujiyama commented: 24 Sep These guys are crooks. I won requested my max withdrawl sent my documents and all of a sudden for no reason and no explanation close my account.
Then they delay everything. No return calls, emails, anything. I have made complaint about ghost ship which never pays on spins and feature spins winnings are pathetic as much as 30 feature spins and payout is a couple of dollars!
Stay away! Do the research and find reputable casino! JazzYJ03 commented: 8 Jun I'D ADVISE ANY AND EVERYBODY TO STAY AS FAR AWAY FROM THESE SCAMMERS AS POSSIBLE.
Debbie S commented: 17 May Warning!!! This place is so deceitful. I withdrew the money in early April. After many call and chats I finally demanded they send me my check.
Well I got the check today. When I chatted to ask why they said they posted how much I would get nope they didn't and no one even mentioned any lower amount,.
I assumed I had played though the limits as it said I had to withdraw. BE CAREFU, THEY ARE DECEITFUL!!! Don't play this site. There are several deposit and withdrawal options for this casino.
All funds are converted and displayed into US dollars to simplify the process. When you log into your cashier, you will see the available banking options and limits for your specific country.
The site does not provide a general list on site or via customer service. International pre-paid cards with Visa, Mastercard, or American Express are the preferred option for funding your account.
All major credit cards with these logos are also accepted. For US residents, it is important to check and make sure your card allows foreign transactions.
Casino support staff recommend GreenDot and Netspend as pre-paid debit card options for players in all countries. Wire transfer through Western Union and MoneyGram are both available to US residents.
Person2Person can be used by players who are located outside of the US. Neteller is the only eWallet accepted at this time.
We recommend you check with customer service periodically to see if new deposit methods have been added. There are four payout methods available — check by mail, wire transfer, bank transfer, and Neteller.
US residents are only able to use check by mail at this time. It may take up to 14 business days to receive your payment from this site.
Payout requests take between one and three business days to be approved or denied. This casino requests an additional seven days to process the payment and have it sent to your funding source.
US residents can expect up to days to receive their check by mail, creating a total payout time of up to 30 days.
At this time, there are no additional limitations. As more banking options are added, the third party options may have their own self-imposed limitations on how much can be added or withdrawn each day or week.
When you register for an account with the link provided, you will be eligible to redeem the sizable welcome bonus offered by Planet 7.
You will discover a wide array of bonuses at this site. Each month there are options to win free casino chips, numerous deposit bonuses, and various daily promotions to help you get the most out of your casino experience.
Players are able to enroll in the Player Reward Card program. This third-party program gives you deeper account security by using a pre-paid credit card for all deposits and withdrawals.
Your baking information is kept secure with the use of the PRC. Even better, there are no fees associated with this card. Essentially, this is a banking and rewards solution rolled into one which is perfect for regular players.
As a VIP member, you will have access to special promotions and the best bonuses this casino has to offer. The program consists of five levels, your levels dictate the specials available to you each month as well as how many comp points you can earn per wager.
Comp points can be redeemed for cash. Over games are available at Planet 7. You will find games in several popular categories including live dealer games, classic and video slots, table games, specialty games, and video poker.
The use of Realtime Gaming software brings one of the best graphic and audio experiences in the industry to your gambling experience with this online casino.
Classic and video slot games have been the popular choice at land-based casinos for decades. With this in mind, Planet 7 offers players a large selection of high-quality slot games.
The majority of these games feature vibrant graphics and true-to-life sounds which are above industry standards.
Of course there are still a handful of games which have sub-par graphics. For the best visuals, check out some of the newest games such as Ghost Ship and Aztec Treasure.
A small percentage of the games offered also have bonus features such as free spins or extra wild cards. The selection of roulette and blackjack games is relatively standard.
There are less than one dozen total. Expect quick response play and on-par graphics with these games. Video poker games are the second largest selection at this casino.
These games feature crisp graphics which we definitely categorize as better than what is offered at most other online casinos. Several of the games also have exclusive bonuses which you can unlock as you play.
If you prefer to just have fun with specialty games, then you will find a small selection of those as well at Planet 7.
Traditional European, French, and American Roulette are available as well as Hot Dice, War, and Sic Bo. The prize amounts are no more than a few hundred dollars and the graphic quality is sub-par with these games, but they are available for players who enjoy them.
There is no mobile application for this casino but the site is mobile friendly and allows you to play via the instant play feature on your tablet or mobile device.
The graphics through the mobile site are the same quality you see online but the game response is much slower even when connected to high-speed wireless internet.
Use of a tablet that functions like a laptop is necessary to get the best gaming experience through a device other than a standard personal computer.
Realtime Gaming Software is the choice of this casino. Officially launched in , this platform is known for its vibrant graphics and unique game selection.
RTG is synonymous with high-quality in the world of online gambling which is why we are happy to see it chosen by this site.
All games are tested by Gaming Labs International to ensure they are impartial. GLI is one of a handful of highly-respected testing agencies that help ensure online gambling sites are offering fair play to their customers.
How a casino handles its public persona is indicative of the type of experience you can expect with them. The player complained they had been waiting for the withdrawal request to be transferred to their bank account for months.
They said the withdrawal had the status of 'processed' but the live chat kept reassuring them their money would be transferred soon but so far, they didn't receive anything.
In the end, the player was not allowed to log in to their casino account. No reaction from the casino, no more update ever since.
Black points: 60 1 for this casino. The player won from a no deposit bonus. The player tried to write to the casino support many times but he has got no reply.
His winning was simply taken out of his account. Later he got different answers from the support. He was told that a manager would call him soon but no one tried to reach him.
Uncertain case and unprofessional comunication from the casino's side. Delayed payment- waiting for more than one month, unknown status of the payment.
The player did not play with a bonus. He requested a withdrawal on 22nd of February, one month later he still did not received anything.
After a successful verification process player was still unable to get his winning. No confirmation from the player of receiving a delayed payment , therefore we are not sure if it was paid or not.
The player placed this complaint after 3 weeks of waiting for his payment. The reason given was that the casino was changing the management.
Later we had no answer from the casino or from the player's side. We are unable to decide what was the reason of it or if the player got paid.
One month later the player was still not paid. Unfortunately, in February , there were so many delayed payments that this one was one from a lot of delays and had unknown status, we could not tell if it was paid or not.
The player was promised to be paid in 2 weeks. Then he waited over 2 months, no clue if he was paid or not.
This payment was pending since December In February still no outcome. Delayed payment, no response from the casino.
Delayed payment, customer support was confusing. The player tried to reach support representatives, every time he got a different answer, impossible to say if this payer got paid.
Black points: 39 1 for this casino. Dianna complained about not receiving the payment. She mentioned also unclear bonus conditions, which were not stated in the offer.
However, this was hard to prove backwards. She showed email from the casino confirming a processed payment, in her last post she claimed not receiving the payment.
Delayed payment after promising the player that his payment would never be late again. The outcome of this case stayed unclear, we have no clue if this customer was paid or not.
The player was unable to get any information regarding his delayed payment. The player just received an email saying his request had been declined, no reason given.
Delayed payment from February No information or excuse from the casino, the player had been waiting for more than one month. The player was waiting to be paid and was unable to get any reasonable response from the support.
From this insufficient communication from the casino's side, the player was one of many frustrated customers. Withdrawal stayed requested and we do not know the outcome of this case.
Complaints on related Dreams Casino Unspecified weak relation. Black points: 17 for this casino. The player was promised a refund of her deposit but lost her winning due to an honest mistake.
The player, Ellen, was accused of having a duplicate account. She had totally forgotten having an account opened 9 years ago in a casino called Cirkus casino.
The player found herself totally innocent in this. The customer support promised her a deposit refund, but she wasn't sure whether she would ever receive the money as she had already been waiting for a long time.
The casino stated that Ellen would receive this refund, they just couldn't state when it would happen. The casino said the third party processing used in this case took longer and there was nothing they could do to speed up the process.
Verification documents repeatedly not accepted, irresponsive casino. The player complained about having submitted the documents for account verification repeatedly but the casino never acknowledged their reception.
The casino stayed unresponsive to mediation attempts as well. No further attempts since then. Black points: 80 2 for this casino.
The account was closed for a valid reason with evidence showed by the casino. The casino claimed the player had threatened to do chargebacks on her deposits, which was why her account was closed.
We think this is a valid reason for an account closure. We have no information whether the deposits have been refunded or not.
Three withdrawal requests are pending for more than 6 months. The player provided a questionable evidence. The player provided screenshots of the pending withdrawals, however, it was hard to prove whether they were real or not because there were only numbers and no casino logo.
Unfortunately, the casino never replied to this complaint and did not give any statement. It remained unresolved. Show 1 similiar complaints with 60 black points in total 1 for this casino.
Black points: 62 1 for this casino. Very long withdrawal process where the casino stopped responding to the player completely.
The player requested a withdrawal but still didn't receive it. They tried to contact the casino but that didn't help.
The casino never responded to the complaint and it stayed unresolved. Black points: 44 1 for this casino.
Daniel requested few withdrawals and sent in requested documents for verification and didn't receive any reply nor the money from the casino.
This was his second attempt to withdraw his winnings. The casino's representative informed him via complaint that they were missing Daniel's preferred payment method, which he provided right away.
Soon after he provided this information, the withdrawals started coming into his account one after another.
That would have been a great thing if they weren't shortened, every single one of them. Daniel asked the representative via complaint why did it happened but didn't receive any explanation at all.
Black points: 5 1 for this casino. Player requested a withdrawal but didn't receive the winnings in full. Her winnings from the lottery drawing were completely ignored by the casino.
This request was delayed but Mary received the winnings at last, but not in full. This case is uncertain and complicated, still open and unresolved.
Show 1 similiar complaints with 5 black points in total 1 for this casino. Complaints on related Palace of Chance Casino Unspecified weak relation.
The player had 4 pending payouts and the customer support was not helpful. No answer for over 2 months. After not receiving any answer regarding his already approved withdrawal requests, the player placed an official third-party complaint.
Unfortunately, the player received only an automatic response for every inquiry claiming that they would answer within 5 days, but they never did.
We understand this can be frustrating for the player. The current status is unknown. Delayed payment, the casino was not responding to emails from the player.
The player placed a complaint after not receiving his money for a month. The casino was not replying to his emails.
There was no reaction even after complaining publicly. Black points: 72 2 for this casino. Player was waiting for his winnings for over 4 months.
The casino closed his account. We consider this case uncertain. Show 2 similiar complaints with black points in total 5 for this casino.
Two withdrawal requests approved after a week, but the payment was delayed. The player complained publicly because of delayed payment. The casino answered that if the player had a pending payment from a sister casino, they couldn't process the second payment due to a processing limitation.
The player was unable to cash a check he had received from the casino. The casino claimed the check was OK and advised the player to ask his bank authority.
In this case, it's really hard to prove who was right and who did something wrong. It was likely that the casino had the intention to pay out the money, but there was some issue with the bank or the check.
The player's account had been already verified when they requested a withdrawal so they thought it would arrive at their account soon.
Unfortunately, that didn't happen and the payout was delayed due to an unknown reason. When the player asked the casino for an update, they would respond that they had to wait a few more days.
Later on, the casino claimed that the payout was sent to the player but they never confirmed it. We believe that the player was likely paid, but the complaint remains unresolved.
Long verification process, money not received even 4 months after the casino had claimed it was on the way. It was obvious that the player had the right to receive their winnings.
The casino claimed that the verification process could take up to 15 business days but later on, they told the player that the payment approval could take up to 10 business days.
Even though the payout process was taking too long, the casino reassured the player that he would get his money. After a few months, it was still not clear whether the player received his winnings or not.
Delayed payment, the player complained about not receiving a tracking number. The player was unsatisfied because he had no information about when the casino planned to process his payment.
He was arguing he had not received any tracking number and wanted to get more information about his money. The casino officially answered that the tracking number had been emailed to the player.
No further information is available. Show 4 similiar complaints with 60 black points in total 1 for this casino. Failed self-exclusion.
Black points: 36 1 for this casino. The casino failed to self-exclude the player and they were able to make more deposits and lose more money.
The player asked to get self-excluded from the casino and they did acknowledge their request via email.
But about two weeks after that, they were able to make 3 additional deposits and lose more money. Casino refused to pay out the player's winnings due to a chargeback.
The player did a chargeback on their account but reversed it and the casino promised to help them to resolve that issue.
Later on, in the complaint, the casino claimed that they've done everything and considered this case ruled in their favor and refused to discuss it any further.
Complaints on related Grand Fortune Casino Unspecified weak relation. Black points: 63 for this casino. This player's withdrawal had been delayed without an explanation or a reason for a long time.
There is no update available but the complaint remains unsolved. Casino responded that they would look into this complaint but there wasn't a second reply from the casino.
Based on this we couldn't be sure how it ended, whether player had been verified or his claim had been rejected.
Show 2 similiar complaints with 99 black points in total 2 for this casino. Delayed payment, but aproved by the casino representative.
Casino representative responded with the approval of documents and payment, player didn't confirm whether he got paid.
Player complained that his withdrawal request was rejected. He didn't understand why because he sent to the casino the same documents for verification that he was always sending to other similar casinos and the documents were always accepted.
Then the casino told him they could send the money transfer to his bank account but they kept changing the information about the expected time frame.
No reaction from the casino, no more update since then. This complaint is consistent with this players' customs within this group.
He got paid in previous complaints Raging Bull casino after the usual delay. Confirmed payment by the casino, but still delayed.
Payment aproved, but not delivered in timely manner, there was no confirmation as to when it was received by the player. Black points: 74 2 for this casino.
Delayed payment - refund. Player asked for a refund 1 month prior to this complaint, he has never received it and there was no further development in this case.
Black points: 30 1 for this casino. Casino asked for a phone verification, the next day they asked for it again. Player confirmed that he got verified via a phone call, but to his surprise, when he made inquiry about his withdrawal status, he was asked once again for the verification documents.
No further information on this case. Black points: 18 1 for this casino. Account linked to ex-wife household, winnings canceled.
Player complained he won some money but after he asked for a withdrawal the casino refused to pay the winning because the player's ex-wife was a member.
The casino told to the player they would pay him half of the winnings as a gesture of a good will and ban the ex-wife from the site.
However, later the two players accounts were linked together and again the payout was refused, no more update since then, no reply.
Show 2 similiar complaints with 48 black points in total 2 for this casino. Black points: 2 for this casino.
Player didn't receive payment, but he was not from a targetted country. Player was listed as playing from UK, and as such he couldn't play with any free money bonus.
Player's withdrawal request was denied, but there was no further information as to why, the promised contact by the finance department never came and the player's attempt for a contact via the live chat was terminated from the casino's side.
Complaints on related Prism Casino Unspecified weak relation. The multiple withdrawals were still not paid after a period of six months and the responses from the casino were not helpful at all.
The representative claimed the situation was complicated because of the number of the payments, there were six of them. From the four responses from the casino, neither one provided a relevant reason or resolution to this complaint.
Therefore, it remained unresolved. The player's payout was approved but he still didn't receive it. Three months after the player's payout was approved, the player still had not received their check and had no information regarding whether the casino planned to pay out their winning or not.
The player's payment was extremely delayed while the casino stopped communicating with them. Extremely delayed multiple withdrawal requests.
Likely paid. The player had a few delayed withdrawal requests when the casino responded to her complaint. They started to sending her the winnings but we're not sure if she received all of them because the complaint remained unresolved.
Black points: 19 1 for this casino. Delayed payment to the player from the USA and the casino used the payment processor as an excuse. In this case, the casino was in touch with the player and communicated the whole time, regarding this payment.
We consider this delayed payment most likely paid. The reason for this was unclear and there was no further information from the player nor the casino, so the outcome of this situation is unclear.
Slow jackpot cashout with very low monthly payment installments. The player was understandably not satisfied, as it would take more than a year for him to be fully paid.
Show 4 similiar complaints with black points in total 3 for this casino. The casino took the player's winnings and closed her account without an explanation.
The player, Fungirl, requested two withdrawals which she still hasn't received. All her documents that she sent for verification were approved so she didn't understand why the casino closed her account.
There is no further update on this case since the casino never responded to her complaint. The player was accused of breaking the bonus rules.
The casino tried to contact them via phone to resolve the issue but wasn't able to do so. The player was accused of braking bonus rules by playing different games that were allowed and the casino refused to pay them their winnings.
The player claimed that some games were blocked for them and later on, they were able to play them so they thought they had fulfilled the wagering requirements.
The casino then tried to resolve the complaint but they were not able to contact the player via phone. There is no further update available ever since.
Complaints on related Wild Vegas Casino Unspecified weak relation. The player was waiting for a payment for more than 60 days, no response from the casino.
The player requested a withdrawal in September. No one contacted him, the casino was simply ignoring his complaint.
In this case, we have no clue whether the player has a chance to get his winnings or not. Another complaint about having had to wait for a payment for 60 days.
The casino responded and the payment was approved, the player would get the payment soon. After this, we didn't hear from the player about confirming that he had received it.
We consider this payment likely to have been paid. Player's self-exclusion request was ignored. The player 'charrold87' asked the casino operator for a self-exclusion, but his request had not been carried out and the player was still able to use the service.
The casino decided not to cooperate in order to resolve the player's public complaint and there were no further updates since then.
Complaints on related Slots of Vegas Casino Unspecified weak relation. Black points: 14 for this casino.
Extremely long withdrawal process while the case had been under the investigation. Later on, they were informed that the payment was on hold and the account is under the investigation.
Almost three weeks passed and the case was still investigated without any update and remains unresolved. Black points: 8 for this casino.
Player requested two withdrawals that became delayed and later on, lost. The casino representative promised someone would look into this problem.
The player requested a withdrawal via express wire transfer and then they requested another one via regular wire transfer.
They both became delayed and later on, lost. The casino representative told the player someone would look into the case but ever since then, no update was provided to them.
Extremely long withdrawal process without a relevant reason. After the player contacted the customer support, they told them to wait a few more days.
When the casino replied to this complaint, they told the player that they would get back to them soon, but that never happened.
The payment never came and the case remains unresolved. Extremely long withdrawal process even though the account was already verified.
The player requested a withdrawal and the account was verified. The casino used the same rhetoric that they were missing the documents.
The player said they sent them five times already and became angry because of the way that the casino responded. There is no final answer whether the player received the payment or not and the case is still unresolved.
Extremely delayed withdrawal process due to an unknown reason. The player requested a withdrawal but it was delayed due to an unknown reason. There's no further information available on whether the player received her winnings or not.
The complaint remained unsolved. Show 4 similiar complaints with black points in total 21 for this casino. The player received a bigger half of the amount requested but waited a long time for the rest of the money.
The player requested three payment withdrawals. The player hoped to receive the rest of the winnings, too. There is no update on this case.
Extremely long and misleading withdrawal process. The customer support representatives told them on multiple occasions that they have sent the payment to them via three different payment methods, Neteller, bank wire and check.
The player still didn't receive it. They still haven't received the payment and this case is still unresolved. The player experienced difficulties with the payout because of having only one payment method as an option for the withdrawal.
They provided the complaint with an email correspondence with the casino where they gave them just one choice of payment method.
The player was unable to do that as they had no access to such a bank. The casino never gave a proper response to the complaint but the last message from the casino said they will do an exception and send the payment via bitcoin in 72 hours.
We consider this likely paid. Extremely long withdrawal process due to repeated requests of document for verification. When the player contacted the support team, he received different excuses every time.
Five different agents ensured him that they received all the documents needed for verification but later on, he was asked to send them again.
So he sent them for the sixth time and the finance team representative told him that he should receive his check that week.
He would receive them in six payment installments. Extremely long withdrawal process while the player received a bigger half of the payout after quite some time and had waited to receive the rest of the money.
The support team emailed with the player back and forth about the documents for verification being received and then not being received. There is no further response from the casino but we believe that the winnings were likely paid.
After a long withdrawal process, the player received smaller half of his payout. He has been waiting to receive the rest of the money.
The player, Stuart, requested five withdrawals. The customer support told him to wait a little longer because they've changed the payment method from checks to wire transfer because they no longer are sending checks to the UK.
The finance department kept checking on whether he had received the payment or not so we believe the winnings were likely paid.
The player requested a withdrawal, sent documents for their account verification but 10 weeks later, they still haven't received the winnings.
The casino confirmed receiving the documents but another 6 weeks passed ever since then and still, no money arrived.
No other update is available and the complaint remains unresolved. Show 7 similiar complaints with black points in total 7 for this casino.
The account was closed and the payment was put on hold due to the account being audited. Later on, when she tried to log into her account, it was blocked.
After she contacted the support team, they informed her that her account had been audited and she'd be contacted as soon as it gets resolved.
There is no further information on this case. Black points: 85 2 for this casino. Player's funds were confiscated due to accusations of playing with mixed funds.
Black points: 31 1 for this casino. Player was accused of accepting and playing with more than one bonus. The player was denied of their bonus winnings because the casino claimed that they accepted and played with two bonuses.
No update is available ever since. Show 2 similiar complaints with black points in total 3 for this casino. Black points: 3 1 for this casino.
The player from Switzerland is struggling to withdraw his bonus winnings. Complaints on related Cool Cat Casino Unspecified weak relation.
Black points: 21 for this casino. Player's account got closed and their winnings were confiscated. After the player requested withdrawal, their account got closed without an explanation from the casino.
After a very long withdrawal process, the player received one withdrawal requested and had been waiting for the second one to hopefully arrive. The player, Michelle from the USA, requested two withdrawals and a few months later, received the first one.
She had waited and begged the casino to pay her on time as they promised, but the process took way much longer than expected.
The casino sent Michelle an email about her receiving the last withdrawal in a few days. There is no update on whether Michelle did or didn't receive her second withdrawal.
Extremely delayed payments and some of them were paid in a different amount than expected. The casino, later on, contacted the player and informed them that the next and last payment should've arrived soon.
However, they received the previous payment with the delay, this one was likely to be paid with delay as well. There is no further update about this case.
Extremely long withdrawal process of multiple payments and so far only one of them was received. The player was waiting to receive the rest of their money but like the previous withdrawal process, this one could be very long too.
There is no update if the player received the rest of the winning. Delayed payout process where the player received all checks she requested but never confirmed if they cleared or not.
The player had 3 pending withdrawals in check form and they were all delayed. Later on, the player confirmed that she received all three checks but she never confirmed that they cleared.
We believe that the player received her money at last. Very long withdrawal process where the player received three of their four payments.
The player requested four withdrawals, checked with the casino if the verified documents were up to date, and was informed that everything was good to go.
After not receiving the payment, the player contacted the customer support where they were asked to send documents for verification. Later on, the player received three out of the four payments and waited for the last one to arrive.
We believe that the winning was likely paid. Delayed payment for over two months and the documents were sent for verification for about 10 times.
The player, Lynda from the UK, requested two withdrawals. She received an email from the casino that stated since she lived in the U. When she asked what did the Manager Approval mean, she received no answer.
Later on, she received an email that informed her about the bank wire transfer being sent to her. Unfortunately, no payments ever arrived.
The player waited way too long for the payments to process and didn't agree about the extra charges for fees and chargebacks.
Rita was also informed by her VIP manager that there would be more of chargebacks in the next payouts. Rita strongly disagreed and couldn't understand why would she be charged some fees again.
There is no new information about this case. The player was very frustrated due to an extremely long withdrawal process of his winning that was split into payment installments.
The player, Mr. The player was not excited about that information because he believed that the whole process would take way too long, about nine months.
Bossman did receive his first payment so we highly believe that he did receive the rest of his money.
Dianne has waited for her winnings for over a month. The casino informed her that the payout process takes up to 20 business days. She contacted the casino about an update on the processing but they were not helpful at all.
When she finally received an answer, she was informed that the payout process might take from 14 up to 20 business days.
We believe that the payment was received at last. Show 8 similiar complaints with black points in total 7 for this casino. After the player received the check she was unable to cash it out with any bank she had tried.
After the player finally received her check, she tried to cash it out at three banks, but neither one would've accepted the check. She asked the casino to wire transfer the amount to her bank account, but the casino never responded to her.
The check would have expired soon and there is no response from the casino still. Player's account was closed and their winnings confiscated due to chargeback.
The casino decided to pay them back only the deposits. The casino decided to return player's deposits but it would take some time before the player would receive them all.
No other details are available ever since. The player fulfilled all wagering requirements, requested a withdrawal, and still didn't receive the payment for over a month.
After the player contacted the live chat representative, they informed them that they would rush the process but the player felt he had been given a run-around.
The casino never reacted to this case and it remains unresolved. After the requested withdrawal, the player asked the support team member to provide her with a tracking number and they refused to do so.
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